Frequently Asked Questions
Everything you need to know about your HARIO experience.
How long does shipping take for my coffee gear?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
What is your return policy for glass products?
We offer a 30-day return policy for unused items in their original packaging. If your glass item arrives damaged, please contact our support team within 48 hours of delivery with photos for a replacement.
Are HARIO glass products microwave and dishwasher safe?
Most HARIO heatproof glass products are safe for both the microwave and dishwasher. However, we recommend checking the specific product instructions for items with wooden or silicone components.
Do you offer international shipping?
Yes, we ship our premium coffee and tea equipment worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.